WE ARESoftServe is a place where talent meets opportunity and people have everything they need to pursue their passion. Here you can find a culture that inspires creation without pushing. We are community-driven by people like you. SoftServe isn’t just about technology — it’s about open-minded people who love technology and have everything they need to pursue their passion to innovate.As a Talent Success Lead (Resource Manager), you will be responsible for leading the process of resource tracking all through the location. This is a hands-on role that includes interacting with employees, project managers, and all the company leadership team.Talent Success Lead (TSL) also manages tools, data, and reporting pertaining to resource management of the company staff, including capability, availability, and data utilization. Moreover, this role works hand in hand with Recruiting in screening prospective resources into each practice.YOU AREHaving 2+ years of experience with facilitation, coordination, scheduling, and managing of internal and external resources or similar role (Recruitment, HR, etc.)A candidate with a Bachelor's degree or higherPossessing a deep understanding of IT outsourcing industryDemonstrating a high level of analytical and problem-solving skills in managing complex tasks and situationsA holder of excellent organizational skills, unflagging attention to details, and demonstrating a commitment to the accuracy and completeness of the informationAble to independently manage priorities and resources in a high volume, client-driven environmentShowing service-oriented and responsive attitudeExperienced in Microsoft Office suite, in particular, Excel, Word, and OutlookDemonstrating excellent written and verbal communication skills and well-developed interpersonal skillsThe one having Intermediate+ English levelYOU WANT TO WORK WITHManaging release to reserve process, making decisions on the acceptanceAssuring load, managing tasks assignment for employees in reserve, making dismissal decisionsManaging retraining process and internal projectsManaging reserve cost-effectivenessConsulting and supporting company management to ensure the best quality of collaboration with staffingKeeping stakeholders updated regarding staffing capabilities in locationParticipation in staffing strategy development for specific projects and positions in the locationAnalysis of reserve quality and amount of available vacancies for the external search for skills which cannot be gained internally, making the decision on hiringsRecommendations about employees availability in reserve for open vacancies by providing extensive information about a candidate, timely react to staffing needs, changesManaging potential apprentice needs and tracking apprenticeship vacanciesCaring of employees' retention processes in location. Promotion existing processes (rotation, retraining) and create new onesManaging salariesInvestigation, creation, and applying best practices for staffing speed upon location/in the CompanyDriving initiatives in the Company to improve staffing and resourcing processesTOGETHER WE WILLCollaborate with a great team!Work in one of the biggest global IT companies with Ukrainian roots having a unique corporate culture that combines a professional business approach and highest standards of doing business with a strong focus on people development and building trustful relationshipsEnjoy flexible working hours — whether you are a morning bird or a sleepyhead, it is ok with usCare about your individual initiatives — we are open for them, just come and share your ideasJoin us and you’ll get the best rock team who don’t regret their time, passion, and efforts to make business effective and people happy at the same time!